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Local Phone Service For Your Business!
Your Phone Service!
central office–based system that grows with you, Centrex lets you
customize your telephone service to suit your unique business needs,
so you pay only for the capacity and features you need. With Centrex,
you can have from two lines to as many as you need, so you can expand
to build a complex system with virtually unlimited capacity and
multiple locations. And you can add or remove lines as necessary.
Choose A Leader!
Centrex leads the industry in keeping telecommunications systems
up and running, even under the most adverse conditions. We maintain
and monitor your system around the clock, every day of the year.
No other telecommunications company matches our success in keeping
businesses running during emergencies, because the Centrex switching
network is housed in the central offices.
Your Advantages Are Limitless!
You can subscribe to a wide variety of features that suit your system
and station line as well as seasonal needs. You can always add or
remove lines and features as you wish. Centrex also provides the
backbone architecture for other usage and data products, such as
Voice Mail, Custom 8, Centrex ISDN, tie lines, and private lines.
Transfer: transfers calls, even cellular calls, to another
line – either inside or outside your Centrex system.
Inward Dialing and Direct Outward Dialing: allow you to
route calls directly or through an attendant.
automatically sends an incoming call from a busy line to the
next designated line.
Restriction: limits phone access on selected lines so that
only authorized numbers or regions can be called.
Line Identification: provides a detailed record of calls
made by each Centrex station – including start time, duration,
and toll call numbers.
Dialing: allows you to intercom between stations by using
abbreviated dialing. Intercom calls between stations don't incur
message units, even if the other station is in another location.
Calling: turns a two-way call into a mini-conference. You
can add a third person to your call at any time.
with Voice Mail: transfers calls to your individual mailbox
if you're not available. From your mailbox, you can transfer
messages among all Centrex users – within one office, or among
multiple offices or locations.
Callback: allows a station user to be called when a previously
busy station becomes idle.
Forwarding—Busy Line: automatically reroutes calls to a
designated station or your voice mail if your line is busy.
Forwarding—Don't Answer: automatically reroutes calls to
another phone if you haven't responded within a preset number
Forwarding—Variable: automatically forwards calls wherever
you like, inside or outside your business.
Hold: lets you put a caller on hold for an unlimited period
of time, even on a phone without a hold button. Unlike a hold
button, this feature provides access to a dial tone while the
call is being held.
Park: lets you hold a call on one Centrex line and pick
up the call on another Centrex line.
Pickup: uses your telephone to answer any ringing phone
in your designated group – no more running from desk to desk
or room to room.
Return: lets you return your last incoming call, even though
you may not know who called, with a simple code or a single
Screen: manages interruptions by having annoying or harassing
calls diverted – this feature allows up to ten customer-designated
numbers to be routed directly to a prerecorded announcement.
Trace: allows you to alert the authorities with useful information
when harassing or threatening calls are made to your business.
Waiting—Incoming: lets you take a second call if you are
already on the line.
ID: displays the caller's phone number on Caller ID—compatible
Call Pickup: lets you answer a fellow employee's line (within
the call pickup group) without moving from your desk.
Inward Dial to Direct Outward Dial Transfer: allows you
to transfer an incoming direct dialed call to another location,
either within the Centrex system or to an outside company, residence,
car phone, etc.— instead of having the caller hang up and dial
the new number.
Ringing: lets you know if a call originates inside your
office. A single ring means intercom; a double ring means you
could be speaking to a client.
Busy Override: permits you to interrupt on a station that
has a call in progress. Parties engaged in conversation hear
a warning tone before you join the conversation.
Route Selection: automatically routes calls over customer—designated
routes. Allows you to cut costs if your business does a high
volume of statewide or nationwide calling using your preselected
long distance provider.
Me Conference: allows you to hold discussions with up to
thirty people on a conference call.
Waiting Indicator: alerts you with a stutter tone when someone
has left a message for you. This feature is issued in conjunction
with Voice Mail.
On Hold: lets your callers know that they're still on hold
by providing music or an announcement. (Available in selected
provides access to customer—owned paging systems.
Ringing: indicates by a special ring whether calls originate
from any of up to ten numbers you select. If you also subscribe
to Call Waiting, a unique tone alerts you that the waiting caller
is one you've included on your Priority Ringing list. Useful
in distinguishing friends from solicitors, distributors from
Access to Call Forwarding: allows you to control the destination
of your forwarded calls from outside the office.
Dialing: lets you program your phone to keep dialing when
your call can't go through. A special ring alerts you as soon
as the busy line is free. This feature lets you attempt to complete
calls to as many as ten numbers at the same time.
Billing: permits you to group individual Centrex lines by
department, agency, or work group. Separate bill identities
will be rendered on one bill.
Call Acceptance: provides you with the greatest value of
any fraud prevention system available. When this feature is
activated, hacker attempts are foiled, since only callers whose
numbers appear on your selected list will be allowed to complete
calls. Automatically accepts calls originating from up to 31
telephone numbers you choose.
Call Forwarding: forwards calls from up to ten numbers you
select. Important calls can reach you directly rather than being
forwarded to voice mail. Callers not on your special list can
be forwarded to still another number by using Call Forwarding—Variable,
Call Forwarding—Busy Line, or Call Forwarding—Don't Answer.
Calling: lets you connect with your most frequently called
numbers by pressing just a few digits.
Your Centrex Feature Package!
We've combined the features businesses want most, all for one
Centrex Classic Feature Package Our eight most popular
- Call Forwarding
- Call Forwarding
– Don't Answer
- Call Forwarding
– Variable Unlimited
- Call Hold
- Call Pickup
Inward Dial (DID) to Direct Outward Dial (DOD) Transfer
Let your phone do the busy work of redialing busy numbers, transferring
calls to other lines when you're out of the office, and identifying
calls so you can take the most important calls and return the
others at a more convenient time.
If your business has a need for increased telecommunications security,
Centrex has features designed to provide it. Highly sensitive
institutions, such as political offices and health care clinics,
can be assured that unwanted calls can be identified and handled
without threat to the business. The Security Package increases
the functionality of your business and controls costs, too.
- Call Return
- Call Screen
- Call Trace
Electronic Business Set Package
Increase productivity by allowing for the quick and efficient
transfer of calls when an attendant is not available.
Forward Reason Display: alerts the party receiving the forwarded
call that you are either on your line or unavailable.
Transfer: transfer calls with just one button.
Number Redial—Set: redials the last number dialed from an
Electronic Business Set with multiple lines, regardless of the
directory key used to place the call.
Alert: gives you up to seven warning tones alerting you
to an additional incoming call. Electronic Business Set users
with multiple lines will be notified that they have another
call even if they're on the phone.
Pricing and Availability
Contact your 888-4-Dialtone Representative or call 1-888-434-2586.
Contact your 888-4-Dialtone Representative for ordering information,
Monday through Friday, 5:30 am to 5:30 pm PST at 1-888-434-2586.
Service and Support
When you purchase Centrex, you have access to customized training
materials for those features you've purchased.
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